7Thank you for choosing Secret Chill. We look forward to welcoming you on your arrival. By making this booking you are entering into an agreement with Secret Chill. Please read our terms and conditions below. We have made them as short and simple as possible. If you have any further question please contact us.
Booking Confirmation & Deposit
A deposit of 50% of the total amount is required as confirmation, with the remaining 50% payable 3 weeks before arrival. All bookings are made and confirmed by email.
Cancellation of booking
By making your booking, the agreement is a legal contract and you agree to our terms and conditions. Deposits are only refundable if a booking is cancelled within 2 months of the arrival date. After the total sum has been paid in full, a refund is only possible in exceptional circumstances.
All payments are made by bank transfer.
Non-availability of Accommodation
If your accommodation is unavailable for reasons beyond our control, then we would provide a full refund. If requested, we could also help search for alternative accommodation, but our liability would not extend further.
I am a huge animal lover and welcome small pets.
Secret Chill is not a suitable environment for children.
Your accommodation will be available from 2.00pm (14:00) on the day of arrival, unless otherwise arranged. If you arrive earlier than the agreed time and your room is not yet ready, the villa has a large living room, gardens and a pool area where you can relax until your room has been prepared.
The checkout time at the end of your stay is 11.00am (11:00) however guests can remain at the villa and use the communal areas – living room, pool etc. – until they depart.
We have a No Smoking policy in the villa and the grounds but there is an area for smokers within the grounds.
Damages and Breakages
You are responsible and liable for breakages or damages caused to the accommodation or its contents during your stay. We do not normally charge for minor breakages, but we may charge you for repair or renovation if the damage or breakage is significant.
We do not accept liability for any damage, loss or injury to you or any member of your party, including vehicles and possessions, unless proven to be caused by negligence on behalf of Secret Chill’s employees or contractors whilst working on the premises.
Any data collected during the course of this booking will be stored on our computer(s). With your permission we may from time to time contact you about promotions and offers. We will not share your details with any third party.